Soft Skills And Hard Skills Matter: Which Ones Are Most Important When Managing People?

According to, soft skills can help navigate the changes in the workplace since the pandemic and create a safe and inclusive work environment where everyone can succeed.

Hard skills are the job-specific technical skills one needs to perform their job; i.e., project management, programming, and writing. Soft skills, on the other hand, include interpersonal skills that focus on how people relate and communicate with others.

Soft skills are typically not listed under requirements on a job description, but they are equally as important as hard skills.

For managers, the following soft skills are useful:

1.   Humanize team members

2.   Regulate your emotions and help other to do so, too

3.   Champion diversity and inclusiveness. Be sensitive and see the value without asking employees to assimilate or conform to the dominant culture.

Jessica Estrada "Why These 6 'Soft Skills' Are so Important Right Now in the Workplace, According to a Therapist and DEI Expert" (Apr. 10, 2022).


Other soft skills good for managers to master include empathy. With empathy, you can perceive situations and people’s emotional states, which can assist you in responding appropriately. Empathy feeds into your ability to promote diversity and inclusiveness, as well.

Another soft skill is emotional intelligence, which some people call “emotional quotient” or “EQ”. It refers to the ability to manage your emotions and build relationships. Managing stress and conflict can lead to increased job performance, retention, and satisfaction for you and among those you manage.

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